Privacy Policy
At AASH, we design every piece with the modern woman in mind, a woman who values style without compromising on comfort or confidence. Our policy reflects our commitment to making your shopping experience as smooth and empowering as the clothes we create.
1. Product Quality Commitment
●All AASH pieces are crafted with breathable, skin-friendly materials and tailored to fit real
women’s bodies.
● What you see is what you receive — our imagery, sizing, and descriptions are designed
to reflect the actual product.
● We promise no layering surprises — every piece is designed to be complete, elegant,
and easy to wear
2. Orders & Payment
●Once you place your order, you’ll receive an instant order summary via WhatsApp or
email confirming that your request has been received.
● A member of our team will then give you a quick confirmation call or message within 24
hours to verify the details, size, and delivery info — especially for Cash on Delivery
orders.
● Your order is considered fully confirmed after this call/message and once payment is
either completed or COD is approved.
● Orders without confirmation or response within 48 hours may be automatically canceled.
We value your time and want to make sure everything is perfect before we start preparing your
order.
3. Size & Fit Policy
Fit is one of our core values, we guide you every step of the way:
● Our website provides a clear size guide and fit assistance to help you choose the perfect
piece.
● We share model size and fit references for every piece.
● Still unsure? DM us your height, weight, and usual size, we’ll recommend the best fit.
4. Shipping & Delivery
●We offer local and regional shipping options with estimated delivery between 3–7
business days depending on your location.
● Shipping fees are calculated at checkout.
● Extra charges may apply for remote or international areas — we’ll always let you know
first.
● Orders are packaged with care using AASH’s signature packaging for a premium
unboxing experience.
5. Return & Exchange
Because the right fit builds confidence, we offer:
● Returns and exchanges within 14 days of receiving your order.
● Items must be unworn, unwashed, and returned in original packaging with tags attached.
● Exchanges are available based on stock availability.
● OnSale items are non-refundable but may be exchanged within 7 days of delivery.
● Unfortunately, we do not process exchanges/refunds for international orders (outside
Egypt) at this time.
● Return/exchange shipping costs are covered by the customer (unless there’s a product
issue).
● Once your return is received and inspected, we will notify you of the approval or rejection
of your refund. If approved, your refund will be processed within 14 working days.
Need help? Message us with your order number and we’ll walk you through it with care.
6. Cancellations & Order
Edit plans change, we get it.
● Orders can be cancelled or edited within 24 hours, as long as they haven’t been
shipped. Once shipped, we’re unable to cancel or modify the order, but return or
exchange is always an option
7. Customer Experience
● Our customer service is warm, responsive, and professional. We’re here to support you
before, during, and after your purchase.
● Whether it’s style advice or sizing help, we treat every interaction with the same
elegance we put into our designs.
8. Privacy & Data Protection
●Your information is safe with us. AASH complies with local privacy laws and uses
encrypted systems to protect your data.
● We do not share or sell your personal information to third parties.
9. Sustainability Commitment
● AASH is on a journey toward responsible fashion. We prioritize quality over quantity and
aim to reduce waste through thoughtful design and production.